Refund and Returns Policy
At New Aslam Optical Service, your satisfaction is our top priority. We take pride in providing high-quality eyewear and exceptional customer service. If for any reason you are not fully satisfied with your purchase, we are here to help.
Eligibility for Returns
Items can be returned or exchanged within 7 days of purchase.
The product must be in original condition, unused, and with all packaging and accessories intact.
Customized or prescription lenses and glasses are non-refundable, as they are made specifically for you.
Non-Returnable Items
Prescription lenses once fitted.
Items damaged due to misuse or mishandling.
Clearance or discounted items marked as final sale.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note: Shipping or delivery charges (if any) are non-refundable.
Exchanges
If you wish to exchange an item for a different size, frame, or style, we’ll be happy to assist.
Exchanges are subject to product availability.
How to Start a Return
Contact our customer support team at sales@newaslamopticalservice.com to request a return.
Provide your order details and reason for return.
Our team will guide you through the return process.